Terms & Conditions
These terms and conditions apply to our supply and installation of solar PV systems for private residential customers and comply with our obligations as members of both the Renewable Energy Consumer Code (RECC) and the Microgeneration Certification Scheme (MCS). They should be read in conjunction with our quotation.
These terms also apply (where relevant) for our supply and installation of battery storage systems operating in parallel with a solar PV system. These systems do not, currently, come under the remit of RECC or MCS and so some clauses, which can only apply to solar PV, are not relevant.
These terms DO NOT apply to our supply and installation of Electric Vehicle (EV) Charging systems or for commercial clients.
The Renewable Energy Consumer Code
The aim of the Consumer Code is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes. The Code is backed by the Trading Standards Institute (TSI) as part of a self-regulation initiative: the Consumer Codes Approval Scheme. Members of RECC agree to comply with the Code. See www.recc.org.uk for more information.
The Microgeneration Certification Scheme
MCS membership demonstrates compliance to industry standards that companies strive to meet. Membership highlights to consumers that companies are able to consistently install to the highest quality every time.
1.0 Acceptance of Proposal / Quotation
1.1 Our quotation is valid for a period of 30 days from the date of issue. If you wish to proceed then you must sign the order form and return to Poweri. No Contract is in place until we send an acknowledgement of the order to you.
1.2 Please read these terms carefully before signing your order as, in conjunction with your quotation, they form the basis of our contract with you. If you need any explanations about them please contact us using the address or telephone number provided.
1.3 Our contract with you is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales.
Your right to cancel (See Section 9 for more on your cancellation rights)
1.4 You have the right to cancel the contract during the cancellation period. The cancellation period will start on the day the last part of the goods relating to the contract is delivered and lasts 14 days or until completion of the installation if earlier. You can also cancel the contract without penalty before any of the goods are delivered.
1.5 To cancel the contract you must inform us of your decision by a clear statement by letter sent by post, fax or email. You can use the cancellation form in your quotation, but this is not obligatory. Any advanced payments you have made will be returned to you. If you want to cancel the contract after the Cancellation Period for any reason then you may have to pay costs and we may retain all or part of your deposit and further advanced payments, if made, as a contribution. See paragraph 9.1 for more on this.
2.0 Our MAIN OBLIGATION to you is to do the work with all reasonable skill and care according to the timetable set out in the Quote and agreed in the Contract.
2.1 We agree to carry out the work with all reasonable skill and care in the planning, installation and commissioning of the system described in the Quotation. The goods we supply must:
- be of satisfactory quality;
- be fit for purpose; and,
- operate as we described to you.
2.2 We will carry out the work and all communication with you according to RECC. As a member of this Scheme our obligations include (but are not limited to) giving you:
- a detailed Quotation that includes:
- an itemised list of the goods to be supplied
- an itemised list of all survey, design, installation and other services to be provided
- an itemised list of services not included in the Quotation which you will need to provide.
- any relevant taxes such as VAT
- a timetable for supplying the goods and for carrying out installation work.
- a right to cancel the Contract by sending written notice to us using the cancellation form and address provided by us (see section 1.4 of these terms).
- accurate information about approvals and permissions needed for the proposed system and any grants or other financial incentives available for that work.
- the chance to approve site designs before the work starts.
- a written estimate of how the system will perform, calculated according to the relevant MCS installer standard.
- an estimate of the financial benefits you could expect from the system. IMPORTANT NOTE: due to the Government’s method of limiting the number of installations that qualify each quarter under the Feed-in Tariff (FiT) scheme, with the remainder placed in a queue, we cannot guarantee when your installation will qualify, or the rate of FiT you can expect to receive. Our estimate will be based on the FiT rate applicable at the time of quotation but accept no liability if the FiT rate you do eventually receive is less than that detailed in the quotation.
- detailed information about any work you need to do before the installation can begin and about when that work needs to be carried out.
- accurate and truthful information both in our verbal communication with you and our marketing literature and advertising.
2.3 The installation must comply with the relevant MCS installer standard, which in the case of solar PV is MIS3002
2.4 At the end of the contract we will give you any guarantees, test certificates and other relevant paperwork related to your goods and installation. We should give you this within seven days of the installation being completed.
2.5 We will provide you with guarantees that cover the goods and installation. This must comply with RECC.
2.6 We will explain to you the terms of the guarantees both in writing and verbally
2.7 We agree to supply the goods and carry out the installation work as specified in the timetable set out in the Quotation. We must have discussed that timetable with you before you sign the Order. Your acceptance of these terms indicates that you agree to proceed using that timetable.
2.8 We may adjust that timetable after discussing this with you according to the conditions set out in section 8 of these terms. If we fail to carry out the work according to that timetable then the conditions set out in section 8.2 of these terms will apply.
2.9 If, for whatever reason, there is any delay, suspension or cancellation of the supply of the goods or installation of the system then the conditions described in 8.2.1 and 8.2.2 of these terms will apply.
3.0 Your MAIN OBLIGATION to us is to make the payments due to us
3.1 You will pay us the deposit specified in the Quotation when you sign the Order. The deposit shall not amount to more than 25% of the total contract price set out in the Quotation. Should you decide to cancel the contract within the “Cooling Off Period‟ (see section 1.3 of this Contract) we will return that deposit to you in full.
If you pay the deposit before we have inspected your house, and if we find during that inspection that the installation cannot proceed, then we will promptly refund that deposit to you in full.
3.2 We may require you to pay a further advance payment within three weeks prior to the agreed delivery or installation date. Such a further advance payment, taken together with the deposit, will be no more than 60% of the total price in the Quotation and will only be used to carry out this installation, for example to purchase goods. We explain in detail in the Quotation when invoices will be sent and the amount due for each payment.
When we use any of your money to purchase goods we will inform you. The conditions set out in section 5 of these terms will apply.
3.3 We will not ask you to pay in advance more than 60% of the total contract price set out in the Quotation.
3.4 If we fall into receivership, administration or bankruptcy your deposit and advance payment, if any, will be protected as detailed in section 5 of these terms.
3.5 The balance outstanding on the contract price is due on completion and commissioning of the installation. We will issue you with an invoice when the work is complete and has been commissioned.
3.6 You will not be entitled, due to any alleged minor defect, to withhold more than a proportionate amount of the outstanding balance. If you do withhold any amount after the due date because of any alleged minor defect you must give us notice before the final date on which payment is due. In that notice you must also state the reasons you are withholding the payment.
3.7 Payments can be made by cheque or bank transfer. Payments by other means e.g. credit card, debit card or PayPal may incur a surcharge to cover any charges levied by any payment services or card handling services.
Consequences of late payment
3.8 If you fail to pay the amount specified in an invoice by the due date then we may charge interest until the full amount is paid. The interest rate we charge will be 3% above the base rate set by the Bank of England.
3.8.1 If we do not receive payment by the seventh day after payment is due, then we may give you written notice that we intend to stop work on the installation. Once we have sent you this written notice, we may suspend all work until payment is made.
3.8.2 If you are in breach of the Contract because you have failed to make an agreed payment, and we have suspended work on the installation, as detailed in section 3.8.1 of these terms, then we may be entitled to recover any additional costs we incur. We will provide you with written notice containing full particulars of any claim for compensation within 21 days of any suspension of work.
3.9 We may require you to return and deliver up the goods to us. Failing this we will take legal proceedings to recover the goods or their outstanding value.
4.0 Your other obligations to us
4.1 You must obtain all relevant permissions (such as planning and building consents) that are necessary before we start work on the installation. If we ask to see those permissions (and related drawings and/or specifications) you must make those available.
Supply of services
4.2 You must agree to provide the following for our use free of any charge:
- water, washing facilities and toilets;
- electricity supply;
- adequate storage space;
- safe and easy access to your property from the public highway;
- easy access to the location within the property where the installation is to take place by removing all belongings.
4.3 You, or a contractor you employ, may need to carry out preparatory work before the installation described in the Quotation can start. If so, we will describe this to you in writing. This work must be finished before the agreed date on which installation work is due to start. This work must be undertaken by competent persons and must be of the necessary quality for the installation. If this preparatory work is not finished before the agreed date on which the installation is due to start, then the conditions described in section 8.3 of these terms will apply.
4.4 Should you be in breach of conditions set out in 4.1, 4.2 and 4.3 of these terms you may incur additional costs due to delay and/or provision of additional services. You may be required to pay reasonable compensation to cover those extra costs . If this happens then section 7 of these terms will apply.
5.0 Delivery, Title and Risk
5.1 We will deliver the goods to the location detailed in the Quotation.
5.2 In order to protect your deposit and advance payment, if required, before we deliver the goods in case we fall into receivership, administration or bankruptcy then we must:
5.2.1 ensure that you are covered by the Deposit and Advance Payment Insurance Scheme provide an insurance-backed guarantee (as described below) and,
5.2.2 place your deposit and any further advance payment made in a third party account (as described in section 5.4 below).
Deposit and Advance Payment Insurance Scheme
5.3 Your deposit and advance payment, if required, will be insured through an insurance scheme. We will provide you with details of the scheme, and you will receive a policy directly from the provider once you have signed the Order. In this way, your money will be protected should we fall into receivership, administration or bankruptcy before the goods have been delivered.
The Client Account
5.4 We must place your deposit and advance payment made before the goods have been delivered to your property in a special “client‟ or other third party bank account or dedicated “customer‟ bank account. This money can only be used for work carried out under the Contract.
If we should fall into receivership, administration or bankruptcy then the money in that dedicated bank account will be returned to you or passed to another supplier who will complete the work. Only when we purchase goods on your behalf (to the value of the sums held in this account) will l we be entitled to transfer those sums from the dedicated bank account for our own benefit.
5.5 Where your money has been used to make specific purchases on your behalf, then legal title to those goods, or the proportion of them you have paid for, will pass to you. We must either deliver them to you or label them as belonging to you. Where we store the goods then we must keep those goods separate from our own goods and those of third parties. We must also keep the goods stored, protected, insured and identified as your property until they are delivered to you. You must be able to inspect the goods and/or repossess them.
5.6 Goods belonging to us may be delivered to the site. If the contract is terminated early for reasons detailed in section 9.3 of these terms then, with reasonable notice, you must return and deliver the goods to us. If this happens then we will reimburse you if any of your money was used to purchase a proportion of the goods. If you do not return the goods to us, we retain the right to take legal proceedings to recover the goods or their value.
If the Order is terminated early for reasons detailed under section 9.4 of these terms then, with reasonable notice, you must return and deliver the goods to us. If this happens you may have to pay compensation for reasonable costs or losses reasonably incurred. This may be deducted from any deposit or further advance payment you have already made.
5.7 Until ownership of the goods passes to you, you must:
- store the goods separately in such a way that they remain readily identifiable as our property;
- not destroy, deface or obscure any identifying mark or packaging on or relating to the goods;
- maintain the goods in a satisfactory condition.
6.0 Change of work
6.1 If, after signing the Order, you want to change the work, you must consult with us first. We may be able to incorporate your changes into the installation provided that:
- it is technically possible;
- we have the necessary resources;
- the necessary permissions are in place.
6.2 If we agree to this change of work you must:
- confirm this in writing; and,
- do so within 14 days of when you first tell us.
6.3 We will then adjust the price
- by written agreement beforehand, if possible; or if not then
- by later written agreement; or if not then
- by referring to any priced documents, if this applies; or if not then
- by a reasonable amount for the work done or goods supplied.
6.4 Every change that means extra or revised work (as opposed to changes that leave something out) may mean extra costs. We will try to keep those costs to a minimum.
7.0 Unexpected work
7.1 The quotation given to you details the hourly or daily costs that would result from any unexpected work due to site conditions or special circumstances beyond the control of Poweri Services Ltd.
7.2 Where unexpected work arises, we will tell you and ask how you want us to proceed. If you want us to continue then section 6.3 of these terms will apply.
8.0 Changes to Agreed Timetable
8.1 We will make every effort to complete the work by the time agreed with you. You must appreciate, however, that sometimes delays may occur for reasons beyond our control, especially when third parties are involved in installing other, related works. We cannot be held responsible for those delays. If such delays occur we will complete the work as soon as possible.
Consequence of delay caused by us
8.2 You will be entitled to compensation if we cause significant or unreasonable delay due to factors within our control.
8.2.1 In the case of major delays to the delivery of goods or installation then you may be offered different products of equivalent specification, value and quality, so long as they are MCS certified.
8.2.2 In the case of major delays to the delivery of goods then you will be entitled to cancel the contract as detailed in section 9.2 of this Contract.
Consequences of delay caused by you
8.3 We will seek to accommodate small delays without recourse to compensation.
If the work is delayed or lasts longer than expected for any reason within your control, we will adjust the price accordingly, as shown in section 6.3 and subject to section 7 of this Contract.
9.0 Cancellation of the Contract
9.1 Your rights to a cancellation period are detailed in sections 1.4 and 1.5 of these terms & conditions.
If you cancel the Order after the period referred to in sections 1.4 of these terms then you may have to pay compensation for costs or losses reasonably incurred. We will try to keep those costs to a minimum. We have a right to retain all or part of your deposit and further advance payment, if made, as a contribution.
9.2 If there is a serious delay to the delivery of goods for reasons that are outside your control, but within our control, then you will be entitled to cancel the contract and receive a full refund. This is in line RECC and the [Supply of Goods and Services Act 1982].
9.3 Additionally, if we are in serious breach of our obligations as detailed in these terms then you have a right to:
- cancel the contract and receive an appropriate refund; or,
- request a repair or a replacement; or,
- ask for compensation.
You can seek those remedies if what we supply or install is faulty, incorrectly described or not fit for purpose. You cannot seek those remedies if you change your mind about the contract or you decide you no longer want some or all of the components.
9.4 If you are in serious breach of your obligations as set out in the Contract and you fail to remedy that breach within 14 days of receiving written notice from us about that breach, then we have a right to cancel the contract. We must give you reasonable opportunity to rectify the alleged breach.
9.5 If we suffer a loss as a result of your breach of contract, we must take reasonable steps to prevent the loss from getting worse. If your breach of contract leads to a cancellation then you may have to pay compensation for reasonable costs or losses reasonably incurred.
10.0 Post installation and call out
10.1 Where any perceived system fault/underperformance is reported, Poweri Services Ltd will, in the first instance, endeavour to resolve over the telephone.
10.2 Where any system fault/underperformance cannot be diagnosed and resolved over the telephone, Poweri Services Ltd will attend site to remedy the fault within the terms of the system guarantee.
10.3 Where Poweri Services Ltd attends site to investigate reported underperformance but no fault is found and the system is performing normally, the first call-out following installation will not be chargeable. Subsequent such call-outs will be chargeable as follows:
- Minimum call-out charge £150 plus
- £50 per hour, rounded up to the nearest whole hour, to include both travel time (outbound and return) along with time on-site
- Travel costs charged at 45p/mile
- These prices are subject to change
- The prices above are excluding VAT, which will be charged at the rate applicable at the time of invoicing.
10.4 Where Poweri Services Ltd attends site to remedy any fault and/or underperformance and the cause is found to be unauthorised work on the system (such as, for example, changing inverter settings) then the call-out charges detailed in 10.3 shall apply.
10.5 Where Poweri Services Ltd has connected devices to your home computer network (Wi-Fi or cable connection), communication with that network will be verified during the installation/commissioning process. Should those devices later lose connection to your network you are strongly advised to ensure the fault is not with your network, network equipment (e.g. router), or network settings before calling Poweri. Where Poweri attends site and there is no fault found with the equipment supplied by Poweri but, instead, there’s a fault with your network or internet connection then the above call-out charges shall apply.
11.0 Conciliation and arbitration
11.1 If at any time a dispute arises between you and us that cannot be resolved amicably then both you and we can refer the matter to conciliation. We must agree to conciliation if that is your wish.
11.2 The conciliation service that will be used is that offered by RECC and is described in the Consumer Code. It aims to reach a non-legal solution to the dispute in a reasonable timescale. RECC will appoint a suitably qualified independent expert (or experts) to consider the matter in the light of consumer protection legislation in force. After considering all the evidence, either in writing, or in a face-to-face mediation, the expert will make recommendations for resolving the issue. Neither party will be bound by these recommendations, though both are strongly encouraged to accept them in the interests of resolving the dispute speedily and effectively.
11.3 If the conciliator’s recommendations are not acceptable for any reason, you can refer the matter to the independent arbitration service and we must agree to arbitration if that is your wish. If we would like to seek arbitration then we must seek your permission first. The procedure used for independent arbitration is described in the RECC consumer code. You will have to pay a fee equivalent to the County Court small claims procedure fee. This fee will be refunded to you if the arbitrator finds in your favour.
11.4 The outcome of the arbitration process will be legally binding and enforceable. An award made under the independent arbitration service will be final and binding on you and us. You and we may only challenge the award on certain limited grounds under the Arbitration Act 1996.
Other: Online Dispute Resolution
Should you have any concerns regarding, please contact Poweri on firstname.lastname@example.org. For more information on the Online Dispute Resolution, please visit https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.